Upon opening the box, it appeared I had been sent an old return or damaged kettle; on both sides of the kettle the letter G of Smeg was missing, the kettle was smudged as if used and it appeared to have been thrown in the box and sealed shut without packaging or plastic wrap. Totally broke my confidence in Nordstrom inspecting before shipping out and in Smeg (who's refrigerator I own) being reliable in what they stock to upscale retailers. Returned and will purchase another brand elsewhere online.