Sleep & Go Travel Crib, Bassinet and Playard (Nordstrom Exclusive)

We purchased the Reef 2 Special Edition in Ganache after months of research for our first baby. We are extremely disappointed in the quality of this "luxury" pram we bought 8 months ago. My baby was born in late October 2025, and we have two other prams. This was bought for light and occasional use when out and about shopping etc. so the pram has only been in use for a relatively short period and has seen very light use overall. The issues we have experienced include: - There are noticeable scratches on both the chassis and the handlebars despite the pram being used very carefully. I understand this is wear and tear but given it has been used very lightly I am extremely disappointed. - One side of the braking system no longer works, which is a serious safety concern. Especially when using the pram in a car park / on a hill / near a road etc. I have read there have been recalls for similar issues for other models of the Silver Cross. My friend also has the same pram and one side of her braking system does not work. - The seat attachment has only been used twice, as we primarily use a separate Out n About pram for dog walks and heavier use (the best pram we've bought). Despite such minimal use, the seat attachment is now faulty and no longer inserts into the chassis correctly, making it unusable. I am very frustrated with this. For a premium product that has been used so lightly, I would not expect to experience these issues within the first year of ownership. In particular, the brake fault raises concerns about the safety and durability of the pram.