Raphaella Stretch Crepe Mermaid Gown

I’m a long-time Nordstrom customer and a Nordy Club member, and I shop frequently—especially brands like House of CB. Unfortunately, I was very disappointed with this dress. It’s a beautiful design, but the way the tag was attached made it extremely difficult to fully zip the dress and properly check the fit. Because I always buy the same size from this brand, I assumed it would fit and removed the tag. However, once I was able to zip it completely, the dress pulled awkwardly on the side. The construction also makes it difficult to adjust or open from the front if it feels tight, which affects the overall look. When I went to Nordstrom at Valley Fair in San Jose to ask about an exchange for a different size, I was told by a vendor representative that because the tag had been removed, the dress could not be returned or exchanged. This was disappointing, especially as a loyal Nordstrom customer who shops there often. For a dress at this price point, the tag placement should allow customers to properly try it on before committing. I hope this feedback helps improve the customer experience. I would rate the experience low mainly due to the tag placement and return experience.