Everyday Neoprene Tote

I wish I could give zero starts-do not purchase this bag! There is clearly some sort of scam going on with this company, and unfortunately, while very unlike them, Nordstrom doesn't seem to care. I purchased this bag on 3/12 and still have not received it. When I chatted with customer service after a week and told them that my package wasn't tracking and seemed lost, the only thing they told me is that I was wrong and that it would arrive and there was nothing they could do. This is despite the tracking number showing that UPS never received it after a week. When a supervisor came on, they said they would look into it and have another one sent out to me or issue a refund. Three days later I heard back Nordstrom saying they were hoping a new bag would be sent out. Another two days later, they told me the company sent out a new one. They sent me a tracking number that took several days to start tracking and STILL HAS NOT ARRIVED. Every time I check the tracking number the delivery date is later and later. I reached back out to customer service earlier this week to share this and their response was, "yeah sorry, we appreciate your patience." I have been a loyal Nordstrom customer for at least ten years and have always raved that one of the reasons I love shopping with them is because of their amazing customer service. I understand that sometimes things happen, but there is obviously something off here, and I could not be more disappointed in the complete disregard that this company (where it ships directly from) and Nordstrom seem to have for the situation. Unfortunately it looks like I am moving on to disputing this with my credit card company. Save yourself the headache and choose something else.