Neutra Chronograph Bracelet Watch, 44mm

Hello Dorru! Thank you for sharing your feedback regarding your Neutra Chronograph (FS5384). We appreciate you being a Fossil owner for the past two years. Regarding the time loss you mentioned, a watch falling behind by 1 to 2 minutes every day is often a sign that the battery is reaching the end of its life. As the voltage drops, the movement may struggle to keep consistent time. Since you have owned the watch for two years, this is the typical timeframe for a standard silver-oxide battery to need a replacement. We recommend taking your watch to a local Fossil store or a professional jeweler to have a fresh battery installed. This simple step usually resolves the issue and returns the watch to its original accuracy. If a new battery does not fix the problem, it could indicate that the movement requires a professional cleaning or service. We want you to continue enjoying your watch for many more years! Please let us know if you would like help finding an authorized service center near you, or reach out to us at social@fossil.com if you have any other questions.

Hello Sharon, Thank you so much for sharing your experience with the Neutra Chronograph (FS5792)! We are thrilled to hear that the blue face watch made such a wonderful gift for your son and that you found it to be a great value. It is especially rewarding to know that your own Fossil watch has remained reliable and stylish over the past three years. We take great pride in the quality and longevity of our timepieces, and your loyalty to the brand means the world to us. We hope your son enjoys his new Neutra for many years to come! If you or your son ever need assistance with your watches, please feel free to reach out to us at social@fossil.com.