Montreux Comforter

This down duvet cost 750.00 a high price point for the quality. Initially the item was thinner and cheaper feeling than expected. The true quality issue was not apparent for a couple of months when it started shedding so heavily that my entire room dusted with feathers. The inside of the duvet cover was so full of feathers, that I had to place it in a garbage bag to shake and vacuum outdoors. Even after this it couldn't have been placed in a washing machine. When I called and spoke with customer service, they told me "no problem just process a return and ship it back". I asked if I needed approval for this or special justification. I was not given any further instruction, or information about potentially not being accepted. After the item was shipped back, I didn't receive any updated info. Tracking information simply said "in transit" and still does even now 1 month later. I called customer service again. They said it was still on its way to their return facility. Days later I get a photo of the item from my old residence, where the new owner had received it returned as an unaccepted return. I called customer service again, and was told that they can in fact reject a return. They said they had no record of ever receiving my return- and did not know the reason for rejection. None of this criteria was explained to me in my initial call to discuss the severe quality issue. I am driving to my old home in another town, to collect the rejected return and dump all 750.00 in the dumpster. Such excellent customer service. Will not be shopping again