High Waist Wool Wide Leg Pants

I’ve been a loyal Nordstrom customer for years — I buy most of my clothes there — but this experience has completely changed how I see the company. I returned an item worth $268, with proof it was delivered back to them, and they still refused to issue a refund. No help, no accountability, just silence. Apparently, this happens a lot during the holidays — they “lose” returns and customers are left without their money. It’s really sad when a brand you’ve trusted for years starts playing games with honest customers. I guess I’m out nearly $300. From now on, I’ll be shopping directly with Eileen Fisher — at least they stand by their word.