Mar 15, 2024
Nordstrom customer service the worst
That I'm receiving this request for a review is . . . astounding, and not in a good way. These were never even successfully delivered because the carrier chosen by Nordstorm (Fedex) left the package in an obvious pile of boxes clearly visible from the street and without knocking or ringing the doorbell. Grrr. By the time I saw the delivery e-mail literally minutes after delivery, the packages had already been stolen. About $400 worth. Nordstorm customer was zero help after multiple attempts. I was expecting at least some guidance on making a claim with Fedex, or some other attempt to address and take some responsibility for the carrier that *they* chose. Nothing. Nada. Zero. "So sorry, we can't help." End of story. Never shopping Nordstrom again, which is a shame because I had planned a fair amount of shopping in relation to my daughter's upcoming wedding. But it's just not worth the risk of their poor to nonexistent customer service if there is ever an issue.
Verified purchase
TeeNLee
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