Open Front Wool Cardigan

I bought this in September, 2025 and wore it a lot, until the pilling of the wool had gotten so unsightly that I just couldn'r any longer, in mid December. The jacket has a lot of good and important points for me: it has pockets, it's long, it is so soft and comfortable and the color is very nice. But the pilling is extreme and so unlike the merino wool in other Eileen Fisher garments I have owned for many decades, and washed carefully on the delicate program in my washing machine. They still look like new. This jacket has not gotten dirty enough to need washing yet, but the pilling makes it look old and ratty already. What happened? For the price I paid this is not acceptable. I would like to send it back to the company to find out what can be done to remedy this situation. Please get back to me and tell me how to do that. From the first time I purchased Eileen Fisher clothing in Ithaca, NY (at Rio de Lana,; probably in the 1980s), I have loved the styles and good quality of the materials in them. Please tell me that this must have been a mistake and that the wonderful things I am used to will be back.