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Details & care
Prestige 9900 (Pink) featuring SenseIQ adaptive technology and a USB‑charging travel case.
- SenseIQ technology; Bluetooth connectivity; Touch‑interface control; Up to 3‑week battery
- Item #11169543
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Most helpful positive review
Apr 16, 2026
Sturdy with Terrific Features
[This review was collected as part of a promotion.] This electric toothbrush holds its charge, has a terrific recharging travel case, and has seamless buttons. It also automatically turns off after 2 minutes.
Anonymous
Verified purchase
Reposted from philips.com
Most helpful critical review
Oct 28, 2025
Disappointed
I purchased the Philips Sonicare 9900 Prestige because it was the top of the range, and I thought it would be the best electric toothbrush and give the best results. I am hugely disappointed with this product. Although it has five modes: deep clean, clean, white, gum health and sensitive; you can’t move between modes unless you open the App on your phone using WIFI or Bluetooth. I don’t expect to have to fiddle with my phone while I’m cleaning my teeth. But I do want to use ‘deep clean’ and move on the ‘white’ during cleaning without having to log on to my phone. How ridiculous, how disappointing. What a waste of money….
Cat57
Reposted from philips.com
philips.com response
Hello and thank you for your rating and review regarding our HX9992 device.
We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters.This happens so that you could finish the one cycle fully before moving on to a different mode.
As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available.
Kind Regards,
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Anonymous
Reposted from philips.com
Verified purchase
Apr 16, 2026
Sturdy with Terrific Features
[This review was collected as part of a promotion.] This electric toothbrush holds its charge, has a terrific recharging travel case, and has seamless buttons. It also automatically turns off after 2 minutes.
Nvlady
Reposted from philips.com
Apr 15, 2026
Intensity keep going to low
Intensity will not stay on high. I have the adaptive setting turned off and it still goes to low. Even had it replaced, and it’s the same thing. I’m disappointed in the unit and regret spending so much money on it.
philips.com response
Hi there,
We are sorry to hear about your experience and thank you for bringing this to our attention. Please unpair or check the Sonicare app (it can override intensity), make sure you’re using a genuine brush head fully seated, fully charge the handle, wipe and dry the metal shaft and handle top to clear debris/moisture, then power the handle off/on and test. If it still drops to low, please consider reaching out to us via one of our social media channels.
We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
Best regards,
Philips Consumer Care
Ueshuhei
Reposted from philips.com
Verified purchase
Mar 30, 2026
Best Model
[This review was collected as part of a promotion.] It’s great that it syncs with the app. It helps you track your brushing routine.
Claria
Reposted from philips.com
Verified purchase
Feb 27, 2026
Does a great job but durability is questionable
This is the second Phillips sonicare I've had in less that two years. The first one vibrated itself loose and could no longer be used but fortunately it was still within warranty and I got it replaced without any fuss. My hope is that the second one lasts longer than the first one because they're pretty expensive and the warranty was not extended.
Novanne
Reposted from philips.com
Verified purchase
Feb 25, 2026
Nice electruc toothbrush from Phillips
Have had this a while now, I like the different options for cleaning, it charges very well and lasts ages, love it
Mr. Penguin
Reposted from philips.com
Feb 13, 2026
Nearly perfect for travelers. Perfect for home.
I've been using this headset for over 4 years. After a few weeks, it was replaced under warranty because the motor was extremely noisy. It is one of the best designs with features currently on the market. The product feels premium, especially the case, which is very slim and sleek, saving a lot of space in hand luggage or a washbag when I travel. The USB-C charging port makes this case very universal to use with your daily phone cables. However, it has one downside, or to be more precise, I miss having a UVC lamp in this case to sanitize the brush heads. I hope the next generation of this slim case will include a UVC lamp, as it is very essential when traveling.