Leighton Bootie (Women)

I purchased these boots because I've owned Coach purses for years and trusted the name. Apparently, Coach quality does not apply to their footware collection. I wore these boots not even a dozen times before I felt an odd flapping sensation with every step. I checked the bottom of the boot only to find the heel block had come unglued from the boot. That's the first disappointment; that the sole was glued and not sewn in. I checked the website and found the repair option. I packaged up the boots and paid too much for shipping and insurance. But, I figured it was worth it to keep my Coach boots. After one month with no response, I called for an update and the agent told me they would be getting to my boots by the end of that week. Two days later, my boots returned. Yay! I thought... Well, the boots were not fixed. I got a letter saying they were unrepairable and a coupon for 30% off expiring in 60 days. I called to inquire about a refund and I was told that Coach does not even repair their boots! Why did no one tell me this? It is not clear in the repair section on the website and the agent didn't tell me. So, money wasted there as well. And a refund was denied. Now, I have shiny Coach boots, hardly worn, that I have to throw out. I can't even donate them. And, No, I won't be using the coupon. I've wasted too much money already putting my trust in Coach. Very disappointing. Coach is no longer the legendary brand people can trust.

[This review was collected as part of a promotion.] I love these boots, but I think you would have to go up a 1/2 size. I always go up 1/2 size bigger in my shoes which is why I ordered a size 91/2. Now Iwill have to go to a size 10. 😩The boot rubs across the toe. Other than that, I love the boot, but I will have to exchange for another size.

I really like these boots. The shiny, patent finish makes them versatile enough to dress up or down. They do take a few wears to break in, but after that, they're super comfortable! I should mention they're a bit narrow—my feet are on the narrow side, and they fit me perfectly, so if you have wider feet, that’s something to keep in mind.