Apr 6, 2025
Terrible and Misleading Description
I ordered this online in a size 16. It arrived in a timely manner, but the packaging was horrendous. It was literally folded into a small plastic bag 8 inches square- crazy because this is a $2000 jacket. I will never be able to get the wrinkles out of it. To make matters worse it had the security tag on it that I am unable to remove. That’s not all, the buttons are completely different than what was shown online. Online the buttons are gold the one that arrived had black buttons. This looks and was shipped and treated like it’s some piece of junky fast fashion. The sizing is very odd. The sleeves are very long. The shoulder is fine. The waist is small and the length is somewhat long. I will definitely be returning. Shame on Nordstrom. Nordstrom customer service has gone down the drain.
Nordstrom response
Thank you so much for letting us know, and we’re so sorry that your experience was so negative. We have since updated our images, so what you see above is accurate, and we will let our shipping team know about the poor packaging you experienced. If you would like help ordering a replacement or choosing something similar with a better fit, please contact our Customer Service Team directly at 1-888-282-6060.
LoriM
Fit: Small
Small
True to size
Large
- Size purchased:
- 16 (similar to 14W)
- Color:
- BLACK
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