Deacon Knee High Waterproof Riding Boot (Women)

On December 7 I went into the store to pick up an online order size 10 Blondo Boots. I returned the item immediately due to the fact that the size is much larger than needed. The agent at the pick up booth G has advised that the order will be returned immediately and I should get an email advising the return and refund within minutes.. I decided to wait as I did not want to leave the store knowing I do not have anything in writing advising of the return. I waited about 10 mins nothing. Staff G asked the help of a female staff that said the email will get to me in 3 days. I asked to speak and be helped with this by a manager due to the fact that I wanted the proof of the return before I leave the store. The manager Ian showed up from the start with an annoyed attitude saying that an email address for the return was never provided. I replied to Ian this is not possible as email was the I my way of me knowing the order has arrived and I can pick up at the store. If the agent that returned today the item did not enter it --- it is not my mistake. Ian said that this is what he can do, I refused to leave the store without a proof of return, after me insisting Ian went in the back to print the receipt he had on the store device. Came back minutes later and said he can not do it. I repeated myself that I will not leave without something in writing ( actual receipt) or email that I have returned the item and a refund will eventually happen...annoyed Ian replied " you said that 3 times now.." instead of apologizing he made the situation worse but becoming rude and short patient w an issue that I did not cause as I have the right to have a return proof of an them that is $173!! He advised he emailed the Nordstrom bank for info and he will send an email on Mon am. He wrote down my email ...that the store had all this time. The reason of my email to both manager and regional manager is bringing up to your upper management attention the fact that it is illegitimate to not provide proof of purchase or proof of return in any stores. When I asked for a manager, Ian advised me that he is the highest rank manager of the store. I reached out to headquarters and it happens that Ian is not the manager of the store. He's a service customer service manager which is very different from what he told me repeatedly. When I asked for somebody that is above him, he only advised that I can talk to an assistant manager. When I asked him, aren't they below you? He said Yes. He never told me that there is a store manager and that her name is Kayleigh. Ian advised me that there is no one above him in the store which now I know is a complete lie. I did bring up to his attention the fact that two agents before him told me incorrect information to which Ian did not care to apologize or react, we were standing right next to the agents so that can hear and none of them contradicted the fact that they did tell me it's going to happen today and the other one told me it's going to happen within 3 days. Ian did not acknowledge and did not apologize for the misinformation that I was provided by both of the agents by telling me that I should be getting it within minutes or within three business days which was not true. Also, I absolutely did not appreciate the attitude of of this customer service manager that made absolutely no eye contact and has never once apologized for the inconvenience that that online pickup has caused me and mainly the return of it and the lack of prove that I have not received as advised by your staff in the store. Instead of deescalating the situation, not only he escalated it more but also made me and my family and friends question any future purchases with Nordstrom rack or Nordstrom itself. I am no trading expert in customer service training but I have never been treated like that and I have never seen anyone care so little about something that the store owes to the customer. I have returned the item immediately and I have never gotten a proof of the return. I was lied about it, given misinformation, never apologized for the mistake of the store and I was escalated to the point where I have to reach out to headquarters and get actual escalation in order to bring this up to people that should actual listen to what happened..