1-Inch Long Barrel Styling Iron

I purchased this product and was excited to use it, as my friend has one. I’ve used hers and love it. I turned it on and from the second I turned it on, the curling iron started making a constant clicking noise. I contacted the company who said I would need to submit a warranty claim due to it being defective. I did that, didn’t hear anything after 10 days, so I contacted them. I got a response saying someone would be in contact with me shortly. Found out that once the claim is processed and the item is received, it will take 4-6 WEEKS to receive a new product. Even though it’s brand new, I’m unable to just do a simple return because the item is defective. Absolutely ridiculous. I would never order from this company again or recommend them. I’m sure it’s great if everything goes well and you receive a product with no defects, but in the event that you do, you’ll get a new product 2 months later.