Aug 12, 2025
Poor customer service
Nordstrom is NOT what it used to be. I ordered this jacket from the big sale. It was very big, so I wanted to exchange for a smaller size. The sale was over at this point. Customer service told me the do NOT do exchanges unless a service issue. They do not exchange for size or color. I would have to return and reorder at full price. (a $60 difference). This is insane to me! Every other company will gladly do an even exchange. What has happened to Nordstrom? I used to love how helpful they were. Now they just make things difficult. I will rebuy at Bloomingdales. They do at this time offer exchanges if for some reason the smaller size does not fit. :(. So word to the wise... if you are unsure of size, and it is on sale... order every size and then just quickly return. Silly, but only way to insure sale price.
Fit: Large
Small
True to size
Large
- Usual size:
- X-Large
- Color:
- Burnt Olive
Verified purchase
ttah
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