Feb 19, 2024
Missing Slip Liner
The dress itself is totally gorgeous and tts, but Nordstrom sent it without the brown slip liner. I thought this would be a simple fix (either send a replacement slip, rush-ship a new dress, or price-adjust to reflect the missing part of the $98 dress), but Customer Service was unable to do anything helpful, giving me the option to return and reorder (dress would not be delivered in time for event) or pay for alterations at Nordstrom (which they confirmed they were not willing to pay for). I’d have been fine with being flexible to fix this simple issue in any number of ways, but their approach seems to be that the burden to fix their quality control issues is 100% on the customer, and that’s very frustrating when you’re paying full retail at a generally reputable business.
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Fit: True to size
Small
True to size
Large
- Size purchased:
- Small
- Color:
- ABSTRACT MARBLE
- Height:
- 5’10”
- Weight:
- 150 lb.
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