SL 72 Sneaker

I’ve been a loyal Nordstrom customer for years, but I’ve noticed a decline in quality over the past year, particularly with packaging. On several occasions, I’ve received packages in terrible condition—boxes completely crushed and barely held together with a rubber band. This is incredibly disappointing, especially if the items were intended as gifts. I expect more care and attention to detail from a brand like Nordstrom. Please address this issue to maintain the high standards your customers have come to trust. This is not ok.

purchased shoes from Nordstroms and shoe box said Nordstroms Rack

Received shoes in a plain white damaged box and shoes had marks on toe area. Looks like they were wore before. I contacted customer services and they seemed to not care about the experience so now I have the inconvenience of not having a gift to give someone and driving to the store to return. Disappointed in Nordstroms customer service

I bout this for me and my 2 year old daughter for our trip to Istanbul which we walked a lot and it’s the most comfortable shoes and also it goes with every outfit.

I already have this in black and I love them so when I saw the brown I had to have it. But I was so disappointed with the pair that I got because the stitching is so uneven as seen in my photos. So sad that I have to return them.

The box came demolished. Like a dog had gotten a hold of it. Surprising for Nordstrom. The shoes are gorgeous but these felt smaller than my red ones.

What a joke, ripped up smashed box and shoes hanging out of box. Looks like shoes were tried on by and shipped to 50 customers. Same thing happened twice in December when ordering boots but those had been worn for a months when received. This is my last order from Nordstrom. Sad, the end of an era- a once high end retailer with exceptional customer service has sunk to this level.

I ordered these online. When I opened the package the shoe box was completely destroyed. I’ve never seen anything like this - especially from Nordstrom. I would not risk ordering these online for fear of them being damaged.

Love at first sight,Saw them online and didn’t hesitate, saw the reviews they run half size big, I wear 9 in tennis shoes and ordered 8.5 and they fit perfect, the shoe is comfortable and well made.

I have never purchased shoes with such inconsistent sizing before. Based on customer reviews, I decided to order my first pair one size down. I typically wear a size 8.5 to 9, so I went with a 7.5. When they arrived, they felt just a little tight, so I returned them and ordered a size 8. To my surprise, the size 8 was even tighter than the 7.5, so I had to return those as well. I then ordered a size 8.5, hoping for a better fit. However, as soon as I saw them, I knew they would be too big. I tried walking in them, but they were so loose that my foot kept slipping out of the shoe. This has been incredibly disappointing, especially from a popular brand like Adidas. The sizing is all over the place, and I wasted time and effort trying to find the right fit.

Got these in red and they were very pretty. Unfortunately, I'm returning because 1) the tongue is really stiff and uncomfortable, cuts into front of my ankle 2) i felt like i was pronating when trying these on and i understood why when i looked at the bottom of the shoe - it gets so narrow right at the middle, the inside curves in significantly and so unless your foot follows the same shape, your weight will collapse inwards, which is terrible for posture/stance/walking etc. 3) these run big, like many others have said. i'm usually a 7-7.5; i got a 7 and could've probably sized down to a 6.5 even.

I'm normally wear a 7 1/2. I purchased a 6 1/2 and 7. They were both too big. I was not pleased with how the shoes arrived. The shoes were falling out of the bag when I opened it because the box was literally falling apart. Torn and smashed box. I can't believe you shipped an order in that kind of condition. I expect better from Nordstrom.