150-Piece Deluxe Rolling Ornament Chest

Thank you for bringing this to our attention, Marilyn. The ornament organizer is designed so the wheel hardware is packed separately from the main frame to prevent damage during transit, and all required components should be included in each shipment. Receiving two units with the same parts missing is certainly not typical. Our Customer Service team can review the order details and confirm next steps to ensure the organizer can be used as intended.

Thank you for taking the time to share your detailed feedback, Araceli. We designed the ornament chest to provide flexible compartment options with pre-cut dividers, but we understand how additional shorter dividers and clearer assembly instructions could enhance customization. The telescoping components and fabric surfaces are intended for light-to-moderate use, and we recommend careful handling, especially when moving the chest between floors. Your observations about cushioning and top security are helpful, and we’ll share them with our product team as we continue to refine future designs. We appreciate your input and hope it encourages other customers to consider these details when selecting storage solutions.