Returns & Exchanges
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.
All refunds with a sales receipt will be credited to the purchaser's original form of payment, including gift cards (so be sure to keep your gift cards, even if they have a $0 balance). We offer gift receipts to customers when they purchase gifts. When returning an item with a gift receipt, the refund may be credited to either the original form of payment or a Nordstrom gift card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom gift card. (Gift cards cannot be redeemed for cash unless required by law.)
Items Returned by Mail: If you ordered by credit card, we'll credit your account within 3-5 business days of receipt. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.
If you paid by gift card(s), it is important to keep your original gift card (even with a $0 balance) as, generally, refunds or returns will be credited to your original gift card(s). If you also paid with a Nordstrom Note, we'll credit it back to your account within 72 hours. If you have questions, contact customer care at 1.888.282.6060.
If PayPal, Afterpay or a credit card was used in combination with a gift card or Nordstrom Note, the merchandise amount will be returned proportionally to the tenders used.
Shipping Charges: Unfortunately, we cannot refund shipping charges.
If you'd like to do a digital return but don't have a printer, please follow these steps.
If you have a Nordstrom.com account:
Sign into your account and visit your Purchases page.
Choose Details on the order containing the items to be returned.
Select Start a Return and complete all steps in the online form.
Show your QR code at an eligible USPS or FedEx location and they'll print a shipping label for you.
If you checked out as a guest:
Start a free return.
Enter your order number and ZIP code.
Complete all steps in the online form.
Show your QR code at an eligible USPS or FedEx location and they'll print a shipping label for you.
Alternatively, you can take your return to your most convenient Nordstrom, Nordstrom Rack or Nordstrom Local.
International Nordstrom.com orders made with Borderfree or ESW have a different return process and do not qualify for free returns or merchandise exchanges. Refer to International Shopping for complete details on processing your return.
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom gift card.
Please pack, label and ship these items separately, and remember to attach the special label we've included to each package. Due to shipping regulations, this is required by USPS.
We'll do our best to take care of you, but from time to time we cannot accommodate a return.
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.
If customers need to return a special-occasion dress or designer item, we ask that the item be in the same condition as when they received it, with all packaging included and tags still attached. Customers have told us that it's important to them that the special-occasion dresses and designer items they're purchasing have not been worn or used prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns that appeared to have been previously worn in these categories, compared to other categories we sell. To meet our customers' expectations, we implemented a tag or card to help ensure these items are returned in original condition.
Product safety is our utmost priority. Car seats must be returned in the original, unopened box. Car seat boxes come with unbroken seals to ensure the item is brand-new. We will not accept returns with a broken seal. Before you open a box, please make sure the car seat is the item you intended to purchase. Please contact the manufacturer directly for defective products/parts.
No.
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.
Checks are no longer accepted as payment for merchandise or toward your Nordstrom credit card account balance.
If the full amount of your purchase was made with PayPal, your refund will be credited to the same PayPal account. If your PayPal purchase included a Nordstrom Note or Nordstrom gift card, your refund will be credited to your PayPal account in separate amounts. If your return is made in store, you'll receive your refund in the form of a Nordstrom gift card.
Your refund status can be found in your purchase history. Please allow 10–14 business days for us to process your return. You'll receive an email confirmation when your return has been processed and when we begin issuing your refund.
Purchases from third-party sellers begin once the order has shipped. Each seller has a specific return window with a designated date assigned; you can find your specific return-by date in your order history.
Purchases from third-party sellers are eligible for a full refund if returned by the specified return-by date, which can be found in your purchase history. Returned items must be in the same condition as when they were received: unworn, undamaged, unaltered and with the original tags. Items that don't meet these conditions won't be eligible for a refund.