Skip navigation

Safe in-store shopping. Our safety practices to help keep you healthy.

Search
Sign In
0
  • Sale: Get Inspired
  • Bestsellers

  • Clearance

  • New Markdowns

  • Price Matched

  • Men's Designer Sale

  • Women's Designer Sale

  • Women

  • New Markdowns
  • Clothing
  • Shoes
  • Handbags & Wallets
  • Jewelry
  • Accessories
  • Beauty
  • Designer
  • Plus
  • Petite
  • Maternity
  • Juniors
  • Men

  • New Markdowns
  • Clothing
  • Shoes
  • Accessories
  • Grooming & Cologne
  • Designer
  • Designer

  • Women
  • Men
  • Kids
  • Kids

  • New Markdowns
  • Girls
  • Boys
  • Baby
  • Baby Gear & Essentials
  • Shoes
  • Home

  • New Markdowns
  • Bedding & Bath
  • Home Decor
  • Electronics & Tech Accessories
  • Luggage & Travel
  • Tabletop & Kitchen
  • Beauty

New Markdowns
  • Women: Get Inspired
  • New Arrivals

  • Black-Owned & -Founded Brands

  • Contemporary

  • Nordstrom Made

  • Pop-In: Self Love

  • Sustainable Style

  • Topshop & Trend

  • Women's Looks

  • Young Adult

  • Shop by Occasion

  • Casual Weekend
  • Vacation
  • Wedding Guest
  • Clothing

  • Activewear
  • Blazers
  • Coats & Jackets
  • Dresses
  • Jeans & Denim
  • Jumpsuits & Rompers
  • Lingerie, Hosiery & Shapewear
  • Loungewear
  • Pants & Leggings
  • Skirts
  • Sleepwear & Robes
  • Sweaters
  • Sweatshirts & Hoodies
  • Swimsuits & Cover-Ups
  • Tops
  • Juniors' Clothing
  • Plus-Size Clothing
  • Shoes

  • Booties
  • Boots
  • Comfort
  • Flats
  • Heels
  • Mules & Slides
  • Oxfords & Loafers
  • Running Shoes
  • Sandals
  • Shoe Care & Accessories
  • Slippers
  • Sneakers & Athletic
  • Sneaker Release Calendar
  • Handbags

  • Backpacks
  • Belt Bags
  • Camera Bags
  • Bucket Bags
  • Clutches & Pouches
  • Crossbody Bags
  • Designer Bags
  • Hobo Bags
  • Luggage & Travel
  • Satchels
  • Shoulder Bags
  • Straw Bags
  • Tote Bags
  • Wallets & Card Cases
  • Jewelry

  • Bracelets
  • Earrings
  • Fine Jewelry
  • Necklaces
  • Rings
  • Watches
  • Fine Jewelry

  • Accessories

  • Belts
  • Face Masks
  • Gloves & Mittens
  • Hair Accessories
  • Hats
  • Headphones
  • Phone Cases
  • Scarves & Wraps
  • Sunglasses & Eyewear
Explore Our Guide
  • Men: Get Inspired
  • New Arrivals

  • Black-Owned & -Founded Brands

  • Bestsellers

  • Graphic Tees

  • Men's Looks

  • New Concepts: Black_Space

  • Nordstrom Made

  • Sustainable Style

  • Topman & Men's Trend

  • Young Adult

  • Shop by Occasion

  • Vacation
  • Casual Weekend
  • Clothing

  • Activewear
  • Blazers & Sport Coats
  • Coats & Jackets
  • Dress Shirts
  • Jeans
  • Joggers & Sweatpants
  • Lounge, Pajamas & Robes
  • Pants
  • Polo Shirts
  • Shirts
  • Shorts
  • Socks
  • Suits & Separates
  • Sweaters
  • Sweatshirts & Hoodies
  • Swimwear & Board Shorts
  • T-Shirts
  • Underwear & Boxers
  • Shoes

  • Boots
  • Comfort
  • Dress Shoes
  • Loafers & Slip-Ons
  • Oxfords & Derbys
  • Running Shoes
  • Sandals & Flip-Flops
  • Shoe Care & Accessories
  • Slippers
  • Sneakers & Athletic
  • Sneaker Release Calendar
  • Accessories

  • Bags & Backpacks
  • Belts
  • Face Masks
  • Gloves
  • Hats
  • Headphones
  • Jewelry & Cuff Links
  • Luggage & Travel
  • Phone Cases
  • Scarves
  • Sunglasses & Eyewear
  • Ties & Pocket Squares
  • Wallets & Card Cases
  • Watches
  • Designer

  • Designer Clothing
  • Designer Shoes
  • Designer Accessories
  • Big & Tall

  • Clothing
  • Jeans
  • Pants
  • Shirts
  • Grooming & Cologne

  • Body Care & Deodorant
  • Cologne
  • Dopp Kits & Toiletry Bags
  • Gifts & Sets
  • Hair Products
  • Shaving & Beard Care
  • Skin Care
Explore Our Guide
  • Kids: Get Inspired
  • New Arrivals

  • Black-Owned & -Founded Brands

  • Designer

  • Easter Shop

  • Kids' Looks

  • Nordstrom Made

  • Sustainable Style

  • Toy Shop

  • Vacation

  • Girls' Clothing

  • Girls (Sizes 2T-6X)
  • Girls (Sizes 7-16)
  • Tween Girls
  • Accessories
  • Activewear
  • Coats & Jackets
  • Dresses & Rompers
  • Face Masks
  • Jeans
  • Leggings & Pants
  • Pajamas & Robes
  • Sweaters
  • Swimsuits & Cover-ups
  • Tights & Socks
  • Tops
  • Underwear & Bras
  • Boys' Clothing

  • Boys (Sizes 2T-7)
  • Boys (Sizes 8-20)
  • Tween Boys
  • Accessories
  • Activewear
  • Coats & Jackets
  • Face Masks
  • Jeans
  • Pajamas & Robes
  • Pants
  • Shirts & Tops
  • Suits & Separates
  • Sweaters
  • Swim Trunks & Rashguards
  • T-Shirts
  • Underwear & Socks
  • Kids' Shoes

  • Toddler (Sizes 7.5-12)
  • Little Kid (Sizes 12.5-3)
  • Big Kid (Sizes 3.5-7)
  • Girls' Shoes

  • Toddler (Sizes 7.5-12)
  • Little Kid (Sizes 12.5-3)
  • Big Kid (Sizes 3.5-7)
  • Boys' Shoes

  • Toddler (Sizes 7.5-12)
  • Little Kid (Sizes 12.5-3)
  • Big Kid (Sizes 3.5-7)
  • Baby & Walker Shoes

  • Girls
  • Boys
  • Baby Clothing

  • Accessories
  • Baby Girl Clothing
  • Baby Boy Clothing
  • Unisex Baby Clothing
  • Baby Shower Gifts
  • Baby Gear & Essentials

  • Baby Carriers
  • Bath & Safety
  • Blankets & Swaddles
  • Car Seats
  • Diaper Bags
  • Diapering
  • Feeding
  • High Chairs
  • Nursery & Decor
  • Strollers
Kids
  • Activewear: Get Inspired
  • Activewear New Arrivals

  • Nordstrom x Nike

  • Sneaker Release Calendar

  • Workout Looks

  • Shop by Activity

  • Athleisure
  • Golf
  • Hiking & Outdoor
  • Running
  • Training
  • Winter Sports
  • Yoga & Barre
  • Women's Activewear

  • Jackets
  • Leggings
  • Shirts & Tanks
  • Shorts
  • Sports Bras
  • Sweatshirts & Hoodies
  • Sweatpants & Joggers
  • Plus-Size Activewear
  • Women's Active Shoes

  • Athletic Shoes
  • Hiking Shoes
  • Outdoor Boots
  • Running Shoes
  • Sneakers
  • Sport Sandals
  • Men's Activewear

  • Jackets
  • Shirts & Tanks
  • Shorts
  • Sweatpants & Joggers
  • Sweatshirts & Hoodies
  • Men's Active Shoes

  • Athletic Shoes
  • Hiking Shoes
  • Outdoor Boots
  • Running Shoes
  • Sneakers
  • Sport Sandals
  • Kids' Activewear

  • Girls' Activewear
  • Boys' Activewear
  • Kids' Active Shoes

  • Girls' Athletic Shoes
  • Boys' Athletic Shoes
  • Athletic Gear & Equipment

Learn More
  • Home: Get Inspired
  • New Arrivals

  • Black-Owned & -Founded Brands

  • Gift Cards

  • GOODEE

  • Home Looks

  • Nordstrom Made

  • Personalized Shop

  • Sustainable Style

  • Bath

  • Bath Accessories
  • Rugs & Mats
  • Towels
  • Bedding

  • Bedding Basics
  • Bedding Sets
  • Blankets & Throws
  • Comforters & Quilts
  • Duvet Covers & Shams
  • Sheets & Bed Skirts
  • Electronics & Music

  • Headphones
  • Home Devices
  • Speakers & Home Audio
  • Home Decor

  • Accent Furniture
  • Art, Wall Decor & Mirrors
  • Books, Games & Puzzles
  • Candles & Diffusers
  • Decorative Accents
  • Decorative Pillows
  • Desk Accessories & Stationery
  • Jewelry Boxes & Holders
  • Lighting & Lamps
  • Picture Frames
  • Rugs
  • Throw Blankets
  • Kitchen

  • Bar Accessories
  • Coffee & Tea Accessories
  • Cookware & Bakeware
  • Cutlery
  • Kitchen Linens
  • Small Appliances
  • Storage & Gadgets
  • Tabletop

  • Dinnerware
  • Drinkware & Glassware
  • Flatware
  • Serveware
  • Table Linens
  • Water Bottles & Tumblers

  • Pantry

  • Candy
  • Coffee & Tea
  • Gift Sets
  • Luggage & Travel

  • Outdoor Living

  • Sanitizers & Personal Care

  • Pet Accessories

Home
  • Gifts: Get Inspired
  • Gift Cards

  • Beauty Gifts

  • Cozy Gifts

  • Home Gifts

  • Personalized Gifts

  • Tech Gifts

  • Toys & Gifts

  • Gifts by Recipient

  • For Her
  • For Him
  • For Kids
  • For Baby
  • For Anyone
  • For Pets
  • Gifts by Occasion

  • Baby Shower
  • Graduation
  • Mother's Day
  • Father's Day
Shop Gifts
  • Beauty: Get Inspired
  • New Arrivals

  • Allure Best of Beauty

  • Beauty Looks

  • Beauty Services, Stylists & Videos

  • Black-Owned & -Founded Brands

  • Gifts & Sets

  • Gifts with Purchase

  • Inclusive Beauty

  • Nordstrom Exclusives

  • Pop-In: Self Love

  • Sustainable Beauty

  • Travel & Mini Sizes

  • Wellness

  • Beauty Brands

  • Bobbi Brown
  • CHANEL
  • Charlotte Tilbury
  • Clinique
  • Dior
  • Dyson
  • Estée Lauder
  • Jo Malone London
  • Kiehl's
  • La Mer
  • Lancôme
  • Le Labo
  • MAC Cosmetics
  • TOM FORD
  • Trish McEvoy
  • UOMA Beauty
  • Makeup

  • Blush
  • Bronzer
  • Brushes & Tools
  • Concealer
  • Eyebrows
  • Eyeliner
  • Eyeshadow
  • Foundation
  • Gifts & Sets
  • Highlighter
  • Lipstick, Lip Gloss & Liner
  • Mascara
  • Nail Polish & Care
  • Palettes
  • Powder & Setting Spray
  • Primer
  • Skin Care

  • Cleansers
  • Exfoliators & Peels
  • Eye Creams & Treatments
  • Facial Masks
  • Face Mists & Essences
  • Face Moisturizers
  • Gifts & Sets
  • Lip Balms & Treatments
  • Makeup Remover
  • Serums
  • Sunscreen & Self-Tanners
  • Toners
  • Tools & Devices
  • Bath & Body

  • Fragrance

  • Candles & Diffusers
  • Gifts & Sets
  • Perfume
  • Rollerball & Travel Size
  • Hair Care

  • Hair & Scalp Treatments
  • Hair Dryers & Styling Tools
  • Hair Styling Products
  • Shampoo & Conditioner
  • Tools, Brushes & Makeup Bags

  • Natural Beauty

  • Men's Grooming & Cologne

Discover UOMA Beauty
  • Designer: Get Inspired
  • Designer Sale

  • Designer New Arrivals

  • New Concepts: Black_Space

  • Designer Brands

  • Alexander McQueen
  • Balenciaga
  • Bottega Veneta
  • Brunello Cucinelli
  • Burberry
  • Christian Louboutin
  • Fendi
  • Givenchy
  • Golden Goose
  • Gucci
  • Moncler
  • Off-White
  • Prada
  • Saint Laurent
  • The Row
  • Thom Browne
  • Valentino
  • Women

  • Designer Clothing
  • Designer Shoes
  • Designer Handbags
  • Designer Jewelry
  • Designer Accessories
  • Men

  • Designer Clothing
  • Designer Shoes
  • Designer Accessories
  • Kids

  • Designer Girls
  • Designer Boys
  • Designer Baby
  • Designer Shoes
  • Designer Accessories
  • SPACE: Emerging & Advanced Designer

  • Ready-to-Wear
  • Shoes
  • Handbags
  • Jewelry
  • Accessories
  • Home
  • SPACE: Emerging & Advanced Designer Brands

  • Acne Studios
  • Cecilie Bahnsen
  • Comme des Garçons
  • Jacquemus
  • Marine Serre
  • Sacai
  • Simone Rocha
  • Totême
  • Men's Emerging & Advanced Designer

  • Ready-to-Wear
  • Accessories
  • Shoes
  • Men's Emerging & Advanced Designer Brands

  • AMI Alexandre Mattiussi
  • Heron Preston
  • Homme Plisse Issey Miyake
  • Palm Angels
  • Rick Owens
  • The Elder Statesman
  • Undercover
  • VISVIM
Discover Spring Fashion
  • Services: Get Inspired
  • COVID-19 Safety Measures

  • Book a Virtual Appointment

  • Find a Store

  • The Nordy Club

  • Virtual Events

  • Nordstrom Styling

  • Book a Free Appointment
  • Nordstrom Trunk Club
  • Free Beauty Services
  • Browse Looks
  • Alterations & Tailoring

  • Book an Appointment
  • Suits & Custom Suiting
  • Free Pickup & Delivery

  • Curbside Pickup
  • Store Services

  • Nordstrom Local
  • Nordstrom Restaurants
  • Spa Nordstrom
  • Customer Service

  • Contact Us
  • Track Your Order
  • Start a Free Return
  • Request a Price Adjustment
  • Give Us Feedback
Learn more & RSVP
  • Brands: Get Inspired
  • Customers Love

  • Gucci
  • Tory Burch
  • Free People
  • Nike
  • Barefoot Dreams®
  • UGG
  • Madewell
  • Birkenstock
  • SPANX®
  • Topshop
  • Nordstrom Made

  • Zella
  • Nordstrom
  • Halogen®
  • BP.
  • Caslon®
  • Rachel Parcell
  • Leith
  • Chelsea28
  • Treasure & Bond
  • Tucker + Tate
  • Brands By Category

  • Women
  • Men
  • Kids
  • Home
  • Beauty
  • Brands A-Z

    • #
    • A
    • B
    • C
    • D
    • E
    • F
    • G
    • H
    • I
    • J
    • K
    • L
    • M
    • N
    • O
    • P
    • Q
    • R
    • S
    • T
    • U
    • V
    • W
    • X
    • Y
    • Z
Main content
  1. Home
  2. Customer Service
  3. Returns & Exchanges
Customer Service
  • Check Order Status
  • Returns & Exchanges
  • Pricing & Adjustments
  • Frequently Asked Questions
  • Pickup & Delivery
  • Pay Bill Online
  • Buy Gift Cards
  • Check Gift Card Balance
  • Find a Store
  • Nordstrom Policies
  • Credit Update
  • Customer Reviews
  • Product Recalls & Issues

    Featured

  • Nordstrom Services
  • International Shopping
  • Single & Split Shoe Program

Returns & Exchanges

Make a return. Request a price adjustment.

Need Help?

Check out our self-service tools to get help fast.

Make a Return

  • Get Started

Request a Price Adjustment

  • Get Started

For more information, visit our COVID-19 FAQs:
Shipping & Pickup | Returns | Curbside Services | Alterations, Price Policy & More

Free Returns at a Store or by Mail

Use one of our convenient options to return any item purchased at Nordstrom or Nordstrom.com.

BRING TO A STORE

  • Take your items to an open Nordstrom store.
  • Go to Express Services, Customer Service or any register for assistance.
  • Refunds are expected in 5-7 business days.
  • Find a Nordstrom Store

DROP OFF CURBSIDE

  • Start your return online.
  • Drop off your items using contactless Curbside Returns, available at any store.
  • We're unable to accept fine jewelry, designer, opened baby gear or Nordstrom Rack items curbside.
  • Refunds are expected in 5-7 business days.
  • Start Your Return

SEND BY MAIL

  • Start your return online. 
  • Ship your items with the prepaid shipping label that we'll email to you.
  • Returns are processed in 10-14 business days and refunds are expected 5-7 business days after processing.
  • Start Your Return

Our Return Policy

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we'll ask for personal identification and a refund will be provided at the current price on a Nordstrom Gift Card.

We now accept returns of Nordstrom, Nordstrom.com and Nordstrom.ca merchandise at Nordstrom Rack locations. Boutique returns must be processed at the store where they were originally purchased.

Frequently Asked Questions

How do I exchange an item?
How are my refunds credited?
How do I make an international return outside of the U.S. and Canada?
What about returns for purchases at Nordstrom.com?
Do I need a receipt from my purchase?
Do you take everything back?
Is there a time limit? What if the item is worn?
Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Are there restocking fees?
Why does Nordstrom request my personal identification for a return without a record of sale?
Do you take checks?
How do you process my return if I paid with PayPal (U.S.)?

How do I exchange an item?
For the best service and selection, please order your replacement items online or in the U.S., call 1.888.282.6060, or in Canada, call 1.877.794.5304 for assistance.

Please call customer service in the U.S. at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

Back to Top

How are my refunds credited?
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

  • Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll email you an electronic Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the merchandise amount charged to the Gift Card or Nordstrom Note may be refunded via an electronic Nordstrom Gift Card.
  • Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

CASPER BED
Please call 1.888.282.6060 for inquiries and assistance.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? In the U.S., call 1.888.282.6060 or chat with us. In Canada, call 1.877.794.5304 or chat with us.

Back to Top

How do I make an international return outside of the U.S. and Canada?
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

Back to Top

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Back to Top

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Back to Top

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Back to Top

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Back to Top

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
If customers need to return a special-occasion dress or designer item, we ask that the item be in the same condition as when they received it, with all packaging included and tags still attached. Customers have told us that it's important to them that the special-occasion dresses and designer items they're purchasing have not been worn or used prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns that appeared to have been previously worn in these categories, compared to other categories we sell. To meet our customers' expectations, we implemented a tag or card to help ensure these items are returned in original condition. 

Back to Top

Are there restocking fees?
No.

Back to Top

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Back to Top

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

Back to Top

How do you process my return if I paid with PayPal (U.S.)?
If the full amount of your purchase was made with PayPal, your refund will be credited to the same PayPal account. If your PayPal purchase included a Nordstrom Note or Nordstrom Gift Card, your refund will be credited to your PayPal account in separate amounts. If your return is made in store, you'll receive your refund in the form of a Nordstrom Gift Card.

Back to Top

  • Learn More

Customer Service

  • Contact Us
  • Order Status
  • Shipping
  • Returns & Exchanges
  • Product Recalls
  • United States

About Us

  • Stores & Events
  • Careers
  • Corporate Social Responsibility
  • Diversity, Inclusion & Belonging
  • Get Email Updates

Services

  • The Nordy Club
  • Stylists
  • Alterations & Tailoring
  • Spa Nordstrom
  • Nordstrom Restaurants
  • Gift Cards

Nordstrom Card

  • Apply for a Nordstrom Card
  • Pay My Bill
  • Manage My Nordstrom Card

Nordstrom, Inc.

  • Nordstrom Rack
  • Nordstrom Canada
  • HauteLook
  • Trunk Club
  • Investor Relations
  • Press Releases
Get our apps
  • Your Privacy Rights
  • Do Not Sell My Info
  • Terms & Conditions
  • Interest-Based Ads
  • California Supply Chains Act
  • ©2021 Nordstrom, Inc.