Terms & Conditions
*Purchases made using a third-party payment system will only receive one (1) point per dollar, regardless of whether the third-party payment system is linked to a Nordstrom credit or debit card.
Due to the unique nature of the Trunk Club experience, availability of bonus points offers on Trunk Club purchases may be limited and is subject to the discretion of Nordstrom.
EXPIRATION: All points will expire after a Program account has had no activity for twelve (12) consecutive months.
Earn Nordstrom Notes
Upon reaching certain point accumulation thresholds, you will be eligible for Nordstrom Notes.
STANDARD NORDSTROM NOTES: Points may generally be converted to a Nordstrom Note at 1,000 points for a $10 Nordstrom Note or 2,000 points for a $20 Nordstrom Note. If you use the Nordstrom or Nordstrom Rack mobile iOS application, you may be able to redeem Nordstrom Notes in smaller denominations, such as 500 points for a $5 Nordstrom Note, 1,000 points for a $10 Nordstrom Note, or 1,500 points for a $15 Nordstrom Note. Threshold and timing of the conversion of points to Notes may vary from time to time.
BONUS NORDSTROM NOTES: From time to time, Nordstrom will offer the opportunity to earn Bonus Nordstrom Notes. The promotional materials may identify additional qualifying events, exclusions, and restrictions. Generally, you will be notified of any Bonus Nordstrom Note promotions or when you have Nordstrom Notes available for use via email. Bonus Nordstrom Notes are different and distinct from the Standard Nordstrom Notes and may have a shorter expiration date, as indicated in the promotion or on the Bonus Nordstrom Note.
When you redeem a Nordstrom Note to make a purchase, the value of the Nordstrom Note will be applied against the total purchase price, including applicable taxes and fees. Restrictions apply as set out herein and in promotional materials. Nordstrom Notes may not be used as payment on a Nordstrom Credit Card account.
Nordstrom Notes will be denominated in U.S. Dollars and are subject to a currency exchange rate when redeemed at a Nordstrom store located in Canada. The U.S. Dollar to Canadian Dollar exchange rate that will be applied to your Note redemption in Canada will be the rate provided to Nordstrom by Thompson Reuters. All dollar amounts referred to in these Program rules are in U.S. Dollars.
Due to the unique nature of the Trunk Club experience, availability of Bonus Nordstrom Notes offers on Trunk Club purchases may be limited and is subject to Nordstrom's discretion.
IMPORTANT NOTE: Points and Nordstrom Notes have no cash value and cannot be exchanged for cash or credit. You have no ownership interest in points or Nordstrom Notes, and these rewards collected do not constitute property. The use of the word "earn" or similar language in marketing materials in relation to the Program does not imply that the points or Nordstrom Notes have any value prior to conversion or redemption. Points and Nordstrom Notes may not be purchased or sold and are not transferable except as otherwise stated herein.
Unlocking Program Membership Status and Benefits
Members are eligible for certain Program benefits based on membership status. Some benefits may only be available in certain locations. Status level benefits must be used in the year in which they are awarded, and any unused benefits will be forfeited at the end of each calendar year. At the beginning of each calendar year, the available benefits will be renewed based on the status level achieved at the end of the previous year. If a member advances to a higher Program status level during that year, they will only be entitled to the benefit for the achieved new status. If any portion of that benefit was used while in the lower-level status, it will be subtracted from the total allocation of the benefit in the achieved new status.
The annual benefits for each member status are identified in Table B. Restrictions apply as identified herein and as expressed in any promotional materials.
Personal Double Points Days
The Personal Double Points Day benefit allows eligible members to choose a day to earn double points on all qualifying net purchases. Some restrictions apply to the day you may choose. For example, you may not combine your Personal Double Points Day with any other bonus points event.
As you progress through the Program status levels, you are only entitled to the number of Personal Double Points Days for the achieved new status. If you have used any of your available Personal Double Points Days while in the lower-level status, those will count toward your total days available in the achieved new status.
Other restrictions or brand exclusions may apply for special promotions and offers as identified in the promotional materials. Nordstrom employees and qualifying family members are not eligible for the Personal Double Points Days benefit.
Events and Workshops
Eligible members may receive invitations to exclusive shopping and fashion events and/or workshops hosted by Nordstrom, as well as other select benefits (collectively "Event(s)"). These Events are not predetermined, may be limited to selected stores, and are developed at the sole discretion of Nordstrom. An opportunity to participate in these Events is not guaranteed due to limited dates, times, locations, and capacity. Participation in an Event may require a purchase or an additional expense. Generally, you will be notified of any invitations for Events via email.
The alterations benefit is available from Nordstrom alterations services and only offered in selected Nordstrom or Nordstrom Rack stores. The alterations benefit is not available for Nordstrom purchases made in Canada or Nordstrom.com orders shipped to an address outside the United States.
BASIC ALTERATIONS: Complimentary basic alterations are available to all members provided that the item being altered was purchased from a Nordstrom store or through Nordstrom.com or Trunkclub.com. Items purchased at Nordstrom Rack or Nordstromrack.com are not eligible for the basic alterations benefit.
CARDMEMBER ALTERATIONS: As higher levels of Program status are unlocked, Nordstrom Debit and Credit Cardmembers will receive additional alterations benefits in the form of reimbursement through Nordstrom Notes. The Cardmember alterations benefit is only available on items purchased from a Nordstrom store or through Nordstrom.com or Trunkclub.com with your Nordstrom card. Items purchased at Nordstrom Rack or Nordstromrack.com are not eligible for the Cardmember alterations benefit. To receive the reimbursement Nordstrom Notes, you must use your Nordstrom credit or debit card to pay for the alterations service. You are eligible to receive a reimbursement Nordstrom Note for the lesser of the amount of the eligible alterations service or the remaining maximum amount of the alterations benefit tied to your respective status of the Program. For example, if you have $10 remaining in your alterations benefit, but purchase $20 of alterations services, you will only receive a Nordstrom Note for $10.
Please note, the alterations benefit is not cumulative as you progress through the Program. For example, if you are at a status where the maximum alterations benefit is $100 and you have used $100, when you progress to a Status that provides for a maximum benefit of $300, you will have $200 in alteration services left to use. We will calculate the amount of eligible alterations and Nordstrom Notes will be issued.
ICON ALTERATIONS: ICON status members will not be charged for alterations so long as the item being altered was purchased from a Nordstrom store or through Nordstrom.com or Trunkclub.com using a Nordstrom credit card.
ICON Same-Day Delivery Service
Where this service is available, ICON status members can get in-stock items from their local store delivered to them the same day at no charge. Same-Day delivery service is only available in selected location(s). Other limitations may apply.
ICON Credit Card Fee Reimbursement
ICON Credit Cardmembers will not have to pay Nordstrom credit card fees while they enjoy the ICON status. These fees include the Late Payment Fee, Returned Payment Fee, Cash Advance Fee, and Minimum Interest Charge Fee as defined in the Nordstrom Credit Card Agreement (collectively, "Fees"). In the event you incur one or more of these Fees while enjoying ICON status, you will receive a credit to your Nordstrom credit card account equal to the amount of the Fee(s) charged within 30 days. The crediting of these Fees will occur only so long as you retain your ICON status. After that, you will be subject to these Fees under the conditions set forth in the Nordstrom credit card Agreement. You will receive notification if required by applicable law. Please remember to always pay at least the Minimum Payment Due each month as described in your monthly billing statement.
CANCELING YOUR NORDY CLUB MEMBERSHIP
You may opt out of the Program at any time by canceling your membership. Please call 1.888.246.8720 to cancel.
Additional Terms of Participation
If any provision of these Program Rules or the application of any such provision to any person or circumstance is held invalid, illegal, or unenforceable for any reason whatsoever, the remaining provisions of these Program Rules and the application of such provisions to other persons or circumstances shall not be affected. To the fullest extent possible, the court finding such provision invalid, illegal, or unenforceable shall modify and construe the provision so as to render it valid and enforceable as against all persons or entities and to give the maximum possible protection to persons subject to indemnification within the bounds of validity, legality, and enforceability.
Nordstrom's failure to insist upon or enforce strict compliance with any provision of these Program Rules shall not be construed as a waiver of any provision or right and will not prevent us from enforcing such right or provision in the future. Nothing in these Program Rules will limit Nordstrom from exercising any legal rights or remedies that it may have.
The headings for each of these Program Rules are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these Program Rules.
Errors or Inconsistencies
Despite our best efforts to ensure accuracy, errors occasionally occur. We reserve the right to correct such errors at any time even if it affects pending benefits, rewards, points or Nordstrom Notes in your account. In the event of any inconsistency or discrepancy between the Program Rules or other statements contained in any related materials or advertising, the terms of the then-current Program Rules shall prevail, govern, and control.
Limitations of Liability and Damages
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THE PROGRAM AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS. NORDSTROM DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. NORDSTROM DOES NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED OR ERROR FREE.
YOUR PARTICIPATION IN THE PROGRAM IS AT YOUR OWN RISK. NEITHER NORDSTROM NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR PARTICIPATION IN OR INABILITY TO PARTICIPATE IN THE PROGRAM.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS NORDSTROM, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE NORDY CLUB TERMS AND CONDITIONS.
If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances shall not exceed the lesser of (a) the amount paid by you for your participation in the Program during the prior twelve (12) months or (b) ten dollars ($10). Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above indemnities, limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
We may assign our rights and obligations under these Program Rules, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
These Program Rules are governed by the laws of the State of Washington, without regard to any conflict of law provisions. Any action relating to the Program or any transaction with Nordstrom must be brought in the state or federal courts located in Seattle, Washington. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
Please contact our Service Center at 1.888.246.8720 if you have a dispute regarding the Program.
If we are unable to resolve to your satisfaction any dispute you might have related to the Program, then you may begin an arbitration proceeding as provided below.
For purposes of this Section 16 (Dispute Resolution), “Nordstrom,” shall include its subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE CLAIM OR ACTION, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR NORDSTROM WOULD HAVE IN COURT, SUCH AS APPELLATE REVIEW, ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
If you and Nordstrom have a Dispute (defined below) and our customer service team is unable to resolve your concern, you and Nordstrom agree to make a good faith effort to resolve it informally prior to initiating a formal arbitration proceeding. If you intend to initiate an arbitration proceeding, you must first send a verified Notice to Nordstrom that describes the Dispute. The Notice must include your name and contact information (address, telephone number, and email address), sufficient information to enable Nordstrom to identify any transaction at issue; and a detailed description of (1) the Dispute, (2) the nature and basis of your claims, and (3) the nature and basis of the relief sought, with a detailed calculation. The Notice shall be sent by email to: email@example.com or by mail to: Nordstrom, Inc., Attn: General Counsel and Corporate Secretary, 1617 6th Avenue, Seattle, WA 98101. You must personally sign the Notice. If requested by Nordstrom, you must personally appear at and participate in a telephone settlement conference (if you are represented by counsel, your counsel may also participate) to discuss the Dispute. If the Dispute is not resolved within sixty (60) days after receipt of the Notice (which period can be extended by agreement of the parties), you or Nordstrom may commence a formal dispute resolution proceeding consistent with the process set forth below. Compliance with and completing this informal dispute resolution process is a condition precedent to filing any formal dispute resolution proceeding, including a demand for arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in this informal dispute resolution process. If the sufficiency of a Notice or compliance with this informal dispute resolution process is at issue, it may be decided by a court at either party's election, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue. A court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.
If we are unable to resolve the Dispute through the mandatory informal dispute resolution process, you unconditionally agree that, except as set forth below, all claims, controversies, or disputes between you and Nordstrom will be resolved entirely through binding individual arbitration, rather than in court, including, without limitation, such claims, controversies, or disputes arising out of or relating to any aspect of the relationship between you and Nordstrom, your access or Use of our Site or any products or services offered by or purchased from Nordstrom through our Site or stores, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory ("Dispute"). Dispute will be given the broadest possible meaning permitted by law. It includes claims that arose before this or any prior agreement or that arise after the termination of this agreement. The sole exceptions to the foregoing requirement to arbitrate are that: (1) either party may assert individual claims in small claims court if those claims otherwise qualify for small claims court and as long as the matter remains in such court and is not removed or appealed to a court of general jurisdiction and advances only on an individual (non-class, non-representative basis); and (2) each party may bring suit in court to enjoin infringement or other misuse of intellectual property rights. This Dispute Resolution section evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this Dispute Resolution section. This arbitration provision shall survive termination of this agreement. BY AGREEING TO THESE TERMS, YOU GIVE UP YOUR RIGHT TO BRING AND PROSECUTE ANY DISPUTES WITH NORDSTROM IN A COURT OF LAW OR BEFORE A JURY. YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN OR BRING CLASS ACTIONS OR REPRESENTATIVE ACTIONS.
There is no judge or jury in arbitration, no class actions, and court review of an arbitration award is limited. An arbitrator, however, can award on an individual basis the same damages and relief as a court, in favor or against only the parties to the arbitration and only to the extent necessary to provide the relief warranted by the party's individual claim, including injunctive and declaratory relief or statutory damages. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding. The arbitrator must follow these Terms as a court would. The arbitrator may not consider any prior settlement offers in making the decision. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitration award shall be binding only among the parties to the arbitration and shall have no preclusive effect in any other arbitration or other proceeding involving a different party, provided that the arbitrator may consider rulings in other arbitrations involving different individuals.
We agree that the arbitration will be administered by the American Arbitration Association ("AAA"), adr.org. (If the AAA is unavailable or unwilling to administer arbitrations consistent with this Dispute Resolution section, another arbitration provider shall be selected by the parties that will administer arbitrations consistent with this Dispute Resolution section. If the parties cannot agree on a provider, one shall be selected by the court that will administer arbitrations consistent with this Dispute Resolution section.) To begin an arbitration proceeding, after satisfying the condition precedent identified above, you must (1) send a verified and personally signed demand for arbitration that describes (a) the nature and basis of your claims, and (b) the nature and basis of the relief sought, including a detailed calculation to: Nordstrom, Inc., Attn: General Counsel and Corporate Secretary, 1617 6th Avenue, Seattle, WA 98101, and (2) contact the AAA and follow the appropriate procedures with the AAA to commence the arbitration. The AAA consumer rules for arbitration will apply as modified by this Dispute Resolution section. Except as expressly provided in this Dispute Resolution section, the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any Dispute relating to the interpretation, applicability, enforceability, or formation of this Dispute Resolution section including, but not limited to, a claim that all or any part of it is void or voidable. Payment of all filing, administration and arbitrator fees will be governed by the AAA's applicable consumer rules. The parties shall be responsible for their own attorneys' fees and costs in arbitration, unless they are authorized by law or the arbitrator determines that a claim was frivolous or brought for an improper purpose or in bad faith. In addition, the provisions of Federal Rule of Civil Procedure 68 shall apply and be enforced by the arbitrator. The arbitration may be conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location as set forth in the AAA rules. If requested, you shall personally appear (with your counsel if you have one) at an initial telephone conference with a case manager before an arbitrator is appointed. Notwithstanding anything to the contrary, Nordstrom will pay all fees and costs that we are required by law to pay.
AS SET FORTH ABOVE, WE EACH AGREE TO BRING ANY DISPUTE ON AN INDIVIDUAL BASIS ONLY, AND NOT ON A CLASS, CONSOLIDATED, REPRESENTATIVE OR COLLECTIVE OR PRIVATE ATTORNEY GENERAL BASIS. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION AGAINST THE OTHER TO THE FULLEST EXTENT PERMITTED BY LAW. A Dispute may not be consolidated with a claim by any person or entity that is not a party to the arbitration proceeding, and the arbitrator may not otherwise preside over any form of a class, consolidated, representative, collective, or private attorney general proceeding. If a court determines that any of the prohibitions on non-individualized relief; class, representative, and private attorney general claims; and consolidation are unenforceable with respect to a particular claim or with respect to a particular request for relief (such as a request for injunctive relief), and all appeals from that decision have been exhausted (or the decision is otherwise final), then the parties agree that that particular claim or request for relief may proceed in court but shall be stayed pending arbitration of the remaining claims. Specifically, and notwithstanding anything to the contrary in this Section 16 (Dispute Resolution), the arbitrator may not issue a "public injunction" and any such "public injunction," if permitted, may be awarded only by a federal or state court. If either party is permitted to seek a "public injunction," all other claims and prayers for relief must be adjudicated in arbitration first and any such prayer or claim for a "public injunction" in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party's claim or prayer for "public injunctive relief." In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator.
Special Additional Procedures for Mass Arbitration: If twenty-five (25) or more similar claims are asserted against Nordstrom by the same or coordinated counsel or are otherwise coordinated, you understand and agree that the resolution of your Dispute might be delayed. You also agree to the following coordinated bellwether process and application of the AAA Multiple Consumer Case Filing Fee Schedule. Counsel for the claimants and counsel for Nordstrom shall each select ten (10) cases (per side) to proceed first in individual arbitration proceedings as part of a bellwether process. The remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of a bellwether process. If the parties are unable to resolve the remaining cases after the conclusion of the initial twenty (20) proceedings, each side shall select another ten (10) cases (per side) to proceed to individual arbitration proceedings as part of a second bellwether process. The remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of a bellwether process. A single arbitrator shall preside over each case. Only one case may be assigned to each arbitrator as part of a bellwether process unless the parties agree otherwise. This staged process shall continue, consistent with the parameters identified above, until all the claims included in these coordinated filings, including your case, are adjudicated or otherwise resolved. The statute of limitations and any filing fee deadlines shall be tolled for claims subject to this Dispute Resolution section from the time the first cases are selected for a bellwether process until the time your case is selected for a bellwether process, withdrawn, or otherwise resolved. A court shall have authority to enforce this paragraph and, if necessary, to enjoin the mass filing or prosecution of arbitration demands against Nordstrom.
Future Changes to Dispute Resolution Section: Notwithstanding any provision to the contrary, we agree that if Nordstrom makes any future changes to this Dispute Resolution section (other than a change to the mailing or email address), you may reject any such change by sending us written notice within thirty (30) days of the change to the address provided above. This is not an opt-out of arbitration altogether. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Dispute Resolution section.
For questions or assistance, just give us a call at 1.800.964.1800.
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Effective as of March 10, 2022.