Skip navigation
Search
Sign In
0
Main content
  1. Home
  2. Customer Service
  3. Product Recalls & Issues

Product Recalls & Issues

BECCA Light Shifter Brightening Concealer

BECCA LIGHT SHIFTER BRIGHTENING CONCEALER
MAY 21, 2020

BECCA COSMETICS RECALLS LIGHT SHIFTER BRIGHTENING CONCEALER DUE TO MOLD

Name of Product: BECCA Cosmetics Light Shifter Brightening Concealer

Hazard: A brownish-black material, identified as common household mold, was found on the sponge-tip applicator of some units.

Incidents/Injuries: While this is unlikely to cause serious injury, there is a potential risk of temporary skin and/or eye allergy and irritation. There have been no adverse reactions or injuries reported.

Description: This recall affects all shades of the BECCA Cosmetics Light Shifter Brightening Concealer. The 3.2 mL product features a concealer wand with silver overlay and a white secondary carton. Impacted products have one of the following UPC numbers, which can be found on the product packaging: 9331137030037; 9331137030044; 9331137030051; 9331137030068; 9331137030075; 9331137030099; 9331137030082; 9331137030105.

Dates Sold: The concealer was sold in-store and online from January 2020 to May 2020.

Remedy: Customers should immediately stop using the concealer and may contact Nordstrom for a full refund.

Customer Contact: If you have questions, please contact the BECCA Customer Care Center at consumercare@beccacosmetics.com.

THULE SLEEK CAR SEAT ADAPTER
APRIL 1, 2020

THE THULE GROUP RECALLS CAR SEAT ADAPTER FOR CHICCO DUE TO A SAFETY HAZARD

Name of Product: Thule Sleek Car Seat Adapter for Chicco

Hazard: The plastic brackets on the car seat adapter can crack or break, posing a fall hazard to the infant.

Incidents/Injuries: There have been no reports of injury in the United States and one minor injury reported in Canada.

Description: Thule Sleek Car Seat Adapter product number 11000301, which can be found on a sticker on one of the two plastic brackets.

Dates Sold: The car seat adapter has been sold online at Nordstrom.com since October 2018.

Remedy: Customers should immediately stop using the car seat adapter and may return it through Nordstrom.com for a full refund. Customers can also return the adapter and request a replacement or refund at thule.com/carseatadapter.

Customer Contact: For more information, please visit the recall website thule.com/carseatadapter or contact the Thule Group by phone at 1.855.652.2688 or by email at carseatadapter@thule.com. Customers may also contact Nordstrom at 1.800.804.0806 or 1.877.764.5304 or by email at contact@nordstrom.com.

WAYB PICO TRAVEL CAR SEAT
SEPTEMBER 17, 2019

WAYB, IN CONJUNCTION WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, IS VOLUNTARILY RECALLING ITS PICO TRAVEL CAR SEAT DUE TO A BREAKAGE ISSUE.

Name of Product: Pico Travel Car Seat

Hazard: The headrest support tubes can break during use.

Incidents/Injuries: There have not been any reports of injury.

Description: Pico Travel car seats with manufacture dates between February 1, 2019, and May 12, 2019, are affected. The manufacture date can be found on the sticker at the base of the seat. The car seat involved was sold in Jet (UPC: 810007840000), Ocean (UPC: 810007840024) and Earth (UPC: 810007840062) colors.

Dates Sold: The car seat was sold in Nordstrom stores and online at Nordstrom.com beginning in April 2019.

Remedy: WAYB is working closely with the NHTSA (National Highway Traffic Safety Administration) on a recall plan to replace the headrests on affected Pico Travel Car Seats, free of charge. WAYB will notify customers as soon as it has more information. In the meantime, please feel free to contact the WAYB Customer Experience team at 1.888.924.9292 with any questions (call or text, Monday through Friday, 7am to 4pm PT), or email at help@wayb.com.

If you prefer, you may return the WAYB car seat to any Nordstrom store for a full refund.

Customer Contact: If you have any questions, please contact the WAYB Customer Experience team at 1.888.924.9292 with any questions (call or text, Monday through Friday, 7am to 4pm Pacific Time), or email at help@wayb.com. Customers may also contact Nordstrom at 1.800.804.0806 or 1.877.764.5304, or by email at contact@nordstrom.com.

STOKKE STEPS BOUNCER
AUGUST 2, 2019

STOKKE LLC, IN CONJUNCTION WITH THE U.S. CONSUMER PRODUCT SAFETY COMMISSION, IS VOLUNTARILY RECALLING ITS STOKKE® STEPS™ BOUNCER MANUFACTURED BETWEEN FEBRUARY 2014 AND DECEMBER 2018.

Name of Product(s): Stokke® Steps™ Bouncer

Hazard: Consumers who utilize the Stokke Steps Bouncer with the Stokke Steps Chair may find in some circumstances that the Steps Bouncer can detach from Steps Chair, posing a fall hazard to the child in the Steps Bouncer.  

Although this potential issue only occurs when the Steps Bouncer is used in conjunction with the Steps Chair, not when used separately, it is important that consumers with affected product obtain and make the repairs associated with this recall.    

Description: The recall involves the following item numbers produced between February 2014 and December 2018:
483201 "Steps Bouncer US Blue",
483202 "Steps Bouncer US Greige" (beige/gray),
483203 "Steps Bouncer US Pink",
403204 "Steps Bouncer US Gray Clouds",
483205 "Steps Bouncer US White Mountains".

Remedy: Consumers should immediately stop using the Stokke® Steps Bouncer in combination with the Stokke® Steps Chair and go to https://reclamations.stokke.com/stepsbouncer to check whether their product is in the affected range. If the product is in the affected range, consumers should continue the registration process to receive instructions on how to receive a free repair kit for their product.  

Contact details: Please visit the above website for verification of product and registration or e-mail info-usa@stokke.com or call 877 978 6553 toll-free between 9am and 8pm ET for further information.

SKIP HOP TUO CONVERTIBLE HIGH CHAIR
DECEMBER 20, 2018

SKIP HOP RECALLS TUO CONVERTIBLE HIGH CHAIR DUE TO SAFETY HAZARD

Name of Product(s): Tuo Convertible High Chair

Hazard: Skip Hop is reporting that the high chair’s leg(s) may become separated from the seat, posing a potential fall risk.

Description: This recall only impacts Tuo Convertible High Chairs with date codes: HH5/2017, HH6/2017, HH7/2017, HH8/2017, HH9/2017, HH092717, HH092917, HH010518, HH030518, HH05182018, and HH05312018. The date code is located on the back of the high chairs.

Dates Sold: The high chairs were sold online only, not in stores, at Nordstrom.com between June 2017 and December 2018.

Remedy: Customers should immediately stop using the high chair and contact Skip Hop for a full refund. The high chairs will not be replaced.

Customer Contact: For more information, please contact Skip Hop at 888.282.4674 from 9 a.m. to 5 p.m. ET, Monday through Friday, or email them at recall@skiphop.com. Details can also be found online at www.skiphoprecall.com.

SKIP HOP OWL AND ELEPHANT MOONLIGHT & MELODIES NIGHTLIGHT SOOTHERS
OCTOBER 6, 2017

SKIP HOP RECALLS OWL AND ELEPHANT MOONLIGHT AND MELODIES NIGHTLIGHT SOOTHERS DUE TO SAFETY HAZARD

Name of Product(s): Skip Hop Moonlight & Melodies Owl Nightlight Soother (Model No. 186000) and Skip Hop Moonlight & Melodies Elephant Nightlight Soother (Model No. 186010)

Hazard: Part of the USB wall adapter on the nightlights could fragment when unplugging the device, posing a safety hazard.

Description: The impacted nightlights have a USB plug adapter; one-piece cord adapters are not impacted by this recall.

Dates Sold: Skip Hop's Owl and Elephant Moonlight & Melodies Nightlight Soothers (with a USB wall adapter) were sold in Nordstrom stores and online at Nordstrom.com from July 2016 to August 2017.

Remedy: Customers should immediately stop using the nightlights and may return them to any Nordstrom store or through Nordstrom.com for a full refund. Customers can also return the USB wall adapter and order a free replacement by following the instructions on Skip Hop's website.

Customer Contact: For more information, please contact Skip Hop at 1.888.282.4674, Monday through Friday, 9am to 5pm ET, or email them at recall@skiphop.com.

MIXBIN SNOWGLOBE GLITTER IPHONE CASES
AUGUST 7, 2017

MIXBIN RECALLS SNOWGLOBE GLITTER IPHONE CASES DUE TO POTENTIAL BURN AND/OR SKIN IRRITATION HAZARD

Name of Product: MixBin SnowGlobe Glitter iPhone Cases

Hazard: MixBin is reporting that the liquid and glitter can leak out of the case, potentially causing burns and skin irritation.

Incidents/Injuries: There have been 19 reports (in the U.S.) of skin irritation or chemical burns.

Description: The iPhone cases were sold in four colors: rose gold, clear, black and silver. The cases were sold for iPhone 6, 6s and 7.

Dates Sold: The MixBin SnowGlobe Glitter iPhone Cases were sold at Nordstrom Rack stores, on Nordstromrack.com and online on HauteLook from March 2017 to June 2017.

Remedy: Customers should immediately stop using the products and return them to any Nordstrom Rack store or through Nordstromrack.com for a full refund.

Customer Contact: For more information, please contact MixBin Electronics at 1.855.215.4935, Monday through Friday, 8am to 5pm ET, or online at https://phonecaserecall.expertinquiry.com or www.getmixbin.com. Customers should also feel free to contact Nordstrom Rack at 1.888.966.6283 or email customercare@nordstromrack.com.

THE HONEST COMPANY WIPES
MAY 30, 2017

THE HONEST COMPANY RECALLS WIPES DUE TO POSSIBLE PRESENCE OF MOLD

Name of Product: The Honest Company Wipes

Hazard: The Honest Company is reporting that certain lots of this product may contain mold.

Incidents/Injuries: There have not been any reports of injury or infection, but out of an abundance of caution The Honest Company is working with the Food and Drug Administration (FDA) to recall the wipes.

Description: The wipes were sold in the following configurations: 10 count packages, 72 count packages, 288 count packages, Baby Arrival Gift Sets, Mini Diaper Cakes and Large Diaper Cakes.

Dates Sold: The affected wipes were sold in Nordstrom stores and online at Nordstrom.com from June 2013 until early May 2017.

Remedy: Customers should immediately stop using the wipes and may return the product to any Nordstrom store or through Nordstrom.com for a full refund.

Customer Contact: For more information, please contact The Honest Company at 1.888.688.8653, Monday through Friday, 5am to 5pm PT, or email support@thehonestcompany.com with subject line "Wipes."

ZUTANO INFANT COZIE GRIPPER BOOTIES
MAY 5, 2017

ZUTANO RECALLS INFANT COZIE GRIPPER BOOTIES DUE TO POSSIBLE CHOKING HAZARD

Name of Product: Zutano Infant Cozie Gripper Booties

Hazard: Zutano is reporting the nonslip rubber grips on the bottom of the booties can detach, posing a choking hazard.

Incidents/Injuries: There have been two reports of the rubber grips being found in infants' mouths.

Description: The infant fleece Cozie booties are 70% cotton and 30% polyester and have rubber grips each in the shape of a "Z" on the bottom. Zutano booties without grippers are not affected by this recall. The booties were sold in sizes 12 months and 18 months in multicolored styles and 13 solid colors: chocolate, grey, heather grey, hot pink, pool (aqua), apple (light green), cream, fuchsia, lime, mandarin, navy, pagoda (turquoise blue) and periwinkle. Impacted booties have one of the following tracking numbers sewn under the care label: FALL161-03/16, FALL166-03/16, FALL166-06/16, FALL167-06/16, FALL168-07/16, FALL169-07/16, FALL1610-08/16, FALL1611-09/16, FALL1612-07/16.

Dates Sold: The Zutano Infant Cozie Gripper Booties were sold in Nordstrom stores and online at Nordstrom.com from September 2016 through January 2017.

Remedy: Customers should immediately stop using the booties and may return them to any Nordstrom store or through Nordstrom.com for a full refund.

Customer Contact: For more information, please contact Zutano Global at 1.866.314.8688, Monday through Friday, 9am to 5pm ET, email recall@zutano.com or visit www.zutano.com.

RDG GLOBAL FRESHMAN ASYMMETRICAL ZIP HOODIE
MARCH 9, 2017

RDG GLOBAL RECALLS FRESHMAN ASYMMETRICAL ZIP HOODIE DUE TO POTENTIAL STRANGULATION HAZARD

Name of Product: RDG Global Freshman Asymmetrical Zip Hoodie

Hazard: RDG Global is reporting that the drawstring inside the lining of the hood does not meet standards and could pose a strangulation hazard.

Incidents/Injuries: There have not been any reports of injury, but out of an abundance of caution RDG Global is working with the Consumer Product Safety Commission (CPSC) to recall the zip hoodie.

Description: The hooded sweatshirt has a split kangaroo pocket and front asymmetrical zipper closure. The hood is lined with fleece and the cuffs and hem of the jacket are both elastic. The sweatshirt has a label sewn in with the number 8K80375N printed on its tag and was sold in sizes small through extra-large.

Dates Sold: The Freshman Asymmetrical Zip Hoodie was sold in Nordstrom stores and online at Nordstrom.com since November 2016.

Remedy: Customers should immediately stop using the sweatshirt and may return the product to any Nordstrom store or through Nordstrom.com for a full refund.

Customer Contact: For more information, please contact RDG Global's Noreen Ramsundar or Mary Pasion at 212.997.7464 or via email at noreen@global530.com or mary@global530.com.

THE HONEST COMPANY ORGANIC BABY POWDER
JANUARY 10, 2017

THE HONEST COMPANY RECALLS ORGANIC BABY POWDER DUE TO POTENTIAL SKIN OR EYE INFECTIONS 

Name of Product: The Honest Company Organic Baby Powder

Hazard: The Honest Company is reporting that the product may be contaminated with microorganisms that could cause skin or eye infections.

Incidents/Injuries: There have not been any reports of injury or infection, but out of an abundance of caution The Honest Company is working with the Food and Drug Administration (FDA) to recall the baby powder.

Description: The baby powder was sold in a 4-ounce bottle. The bottle is white, with pink writing and a decorative floral pattern along the bottom. The back of the bottle has a barcode with the following UPC below it: 817810014529.

Dates Sold: The Organic Baby Powder was sold in Nordstrom stores and online at Nordstrom.com from 2014 until early January 2017.

Remedy: Customers should immediately stop using the baby powder and may return the product to any Nordstrom store or through Nordstrom.com for a full refund.

Customer Contact: For more information, please contact The Honest Company at 1.888.688.8653, Monday through Friday, 5am to 5pm PT, or email support@thehonestcompany.com with the subject line "Baby Powder."

Looking for more information? View archived Product Recalls.