Nordstrom Canada Accessibility Standards Policy
PURPOSE AND STATEMENT OF COMMITMENT
The purpose of this Policy is to set out the principles that guide Nordstrom Canada Retail Inc. ("Nordstrom") on our path to accessibility through compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and, in particular, the AODA's Integrated Accessibility Standards. The Policy identifies what Nordstrom will do to achieve accessibility as an organization. Nordstrom is committed to identifying and meeting the accessibility needs of persons with disabilities in an effective, appropriate, and timely manner through compliance with the Integrated Accessibility Standards. Nordstrom's goal is to foster an inclusive company culture that is guided by the principles of the AODA and the Integrated Accessibility Standards, which include:
- Integration, except when alternate measures are necessary to meet the needs of people with disabilities
- Equal Opportunity
As a large private-sector organization, Nordstrom strives to ensure accessibility for our employees and the public we serve. This policy is publicly available and will be provided in an accessible format upon request.
AODA CUSTOMER SERVICE POLICY
Commitment of Nordstrom Canada Retail, Inc.
Nordstrom Canada Retail, Inc. ("Nordstrom”) provides persons with disabilities the same opportunity to access and benefit from its goods and services as other members of the public in a manner that respects the dignity and independence of persons with disabilities and complies with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (Ontario) and its regulations.
This Policy applies to Nordstrom’s provision of goods and services to its customers, members of the public and other applicable third parties at its stores in Ontario.
Access to Nordstrom Premises
Persons with disabilities will be permitted to obtain, use, or benefit from Nordstrom's services through the use of their own assistive devices. It is the responsibility of the person with a disability to ensure that their assistive device is operated in a safe and controlled manner at all times. Nordstrom welcomes persons with disabilities who are accompanied by a service animal on the parts of its Ontario stores that are open to the public and other applicable third parties, to the extent permitted by law. Nordstrom is also committed to providing access to the parts of its stores that are open to the public and other applicable third parties to the support persons of persons with disabilities.
Notice of Temporary Disruption
Nordstrom will provide appropriate parties with notice in the event of a planned or unexpected disruption in services provided by Nordstrom which are usually used by persons with disabilities, if any. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
Nordstrom is committed to establishing and maintaining a process for receiving and responding to feedback about how its goods and services are provided to persons with disabilities in Ontario. Feedback regarding accessibility issues can be made to Nordstrom by sending an email to email@example.com. Complaints will be addressed as soon as practicable after receipt.
Availability of Documents
This Policy is posted on Nordstrom Canada’s website. Upon request, Nordstrom will provide this document in an accessible format which takes into account the person's disability.
MULTI-YEAR ACCESSIBILITY PLAN
Nordstrom has developed and will maintain a Multi-Year Accessibility Plan (the "Plan") that outlines our strategy to prevent and remove barriers from our workplace and meet our requirements under the Integrated Accessibility Standards.
The Plan will be reviewed and updated at least once every five years. The Plan is posted on Nordstrom Canada's website. Upon request, Nordstrom will provide a copy of the Accessibility Plan in an accessible format. Accessibility Plan (PDF)
Although Nordstrom currently does not use self-service kiosks, if we acquire self-service kiosks in the future, we will consider accessibility for persons with disabilities, including what accessibility features could be built into them, to best meet the needs of our customers and employees.
Nordstrom provides new hire training to its Ontario employees and also to persons who participate in developing Nordstrom's policies on the requirements of the accessibility standards under Ontario law (including the AODA and the Human Rights Code). Nordstrom also informs and requires vendors who provide goods, services or facilities on Nordstrom's behalf of our policies and requires that they provide all required accessibility-related training to all of their employees who provide goods, services or facilities on Nordstrom's behalf. Records of Nordstrom employee training are maintained by Nordstrom include: (i) the dates on which training was provided and (ii) the names of individuals to whom training was provided.
INFORMATION AND COMMUNICATIONS
Feedback: Nordstrom will continue to ensure that its processes for receiving and responding to feedback are accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports upon request. One way to make such a request is by email to firstname.lastname@example.org.
Accessible formats and communication support: Through this Policy and other means, Nordstrom advises the public about the availability of accessible formats and communication supports. Upon request and after consultation with the person making the request, Nordstrom will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account each person's accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.
Accessible websites and web content: To the extent practicable, Nordstrom makes its Canadian-controlled website and web content conform to the World Wide Web Consortium Web Content Accessibility Guidelines 2.0 at Level AA.
Emergency procedure, plans or public safety information: To the extent that Nordstrom has, or creates, emergency response procedures, plans and public safety information that are available to the public, Nordstrom will provide or arrange for accessible formats and communication supports upon request in a timely manner that takes into account, after consultation with the requestor, each person's accessibility needs due to disability, and at a cost that is no more than the regular cost charged to other persons.
Nordstrom's policies and practices are intended to build an inclusive and accessible work environment that is free from discrimination and harassment. Nordstrom notifies applicants and the public that accommodations for applicants are offered at all stages of the hiring process. Suitable accommodations will be offered to applicants following consultation with the applicant regarding their needs. All employees are also informed of Nordstrom's policies and process for accommodating disabilities, and suitable accommodations are also offered to employees following consultation with them regarding their needs.
Accessible formats and communication supports for employees: If an employee with a disability asks for information in an accessible format or to receive communication supports, Nordstrom will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that the employee needs to perform their job, as well as information that is generally available to other employees.
Workplace emergency response information: Nordstrom will provide individualized workplace emergency response information to employees with disabilities, if the disability is such that individualized information is necessary and Nordstrom has been made aware of the need for accommodation due to the employee's disability.
Nordstrom will review individualized workplace emergency response information when an employee moves to a different location in the organization, when the employee's overall accommodation needs or plans are reviewed or changed, and when Nordstrom reviews its general emergency response policies.
Documented individual accommodation plans: Nordstrom maintains a written process for accommodating employees with disabilities. This process provides for the development of documented individual accommodation plans.
Return to work process: In addition to other return to work processes created by or under any other statute such as the Workplace Safety Insurance Act, 1997, Nordstrom maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.
Performance management, career development, advancement and redeployment: Nordstrom will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans when conducting performance management, providing career development and advancement to employees, or when redeploying employees.
Nordstrom will incorporate accessibility into public spaces on its premises that are newly constructed or redeveloped by ensuring that we follow the requirements stated under the Design of Public Spaces Standards (Accessibility Standards for the Built Environment) for outdoor public-use eating areas, outdoor play spaces, exterior paths of travel, accessible parking and service-related elements. We will also provide maintenance and restoration of public spaces by ensuring procedures are in place for preventative and emergency maintenance of accessible elements in public spaces and that procedures are in place for dealing with temporary disruptions when accessible elements required are not in working order.