Health & Safety Practices
As some states and communities begin lifting COVID restrictions, we want to reiterate our approach and be clear Nordstrom is not relaxing or eliminating any of our COVID-19 safety practices.
The health and safety of our employees and customers is always our priority. Throughout this pandemic we've closely followed guidance from the Centers for Disease Control and Prevention (CDC) and the Public Health Agency of Canada (PHAC). Based on that guidance, each of our stores currently:
- Requires and provides face masks to be worn by employees and customers
- Limits the number of customers to promote social distancing
- Conducts daily health screenings for all employees
- Cleans and sanitizes throughout the store multiple times a day
- Offers contactless and/or curbside services
We'll continue to follow direction from the CDC and PHAC and won't be making any changes until their guidance indicates it's safe to do so.
We know you have a lot of choices when it comes to where you shop, and we're thankful for the trust you place in us to provide you with a safe and convenient shopping experience.
Pete & Erik Nordstrom
Reopening Our Stores
From requiring face masks for employees and customers, to adjusting our store layouts to allow for social distancing, we're working to create a safe environment for you and our employees.
When you enter our stores, you'll notice other changes we're making to keep you and our employees safe, like more space at entrances and in the aisles to provide for social distancing, as well as limited group seating. Our Ebars will be open, but restaurants will be on a case-by-case basis. Restaurants that are open will offer limited seating and menus.
Occupancy, Entrances & Store Hours
When you show up to our stores, things will run a little differently for a while. We're temporarily limiting the number of customers inside our stores at one time, and some of our stores may have revised hours or temporarily closed entrances.
It's a lot to get used to, so store ambassadors will be at our entrances to answer questions, make sure customers maintain enough distance from each other, manage the number of customers entering the store and provide face masks to customers.
Where it's required by local guidelines, we're closing some of our rooms to provide more space. We're also cleaning them between each use.
We're increasing cleaning and sanitization throughout the store—paying extra attention to high-traffic touchpoints like checkout counters and shopping carts—multiple times a day.
We're making hand sanitizer and cleaning wipes more easily accessible for you and our employees, and you'll also notice healthy-habits reminders posted in our stores.
In addition to adding plexiglass partitions at our checkout areas, we're sanitizing the area after every customer interaction and the area will be marked to help you keep socially distanced from fellow shoppers.
Contactless Curbside Services
Buy Online & Pick Up in Store has long been one of our most popular services. We are now offering Contactless Curbside Pickup and Returns at selected locations—you don't even have to leave your car! Curbside services available by store are listed on our Store Locator pages.
Our goal is still to make you feel good and look your best—but now with the twist of doing so at a safe distance. As our stores reopen, we will evolve our services approach.
During your in-store Alterations appointment, you can expect a safe environment where a face mask is provided to you. Alterations employees will also be staying safe in both a face mask and gloves. We'll take precautions such as increased sanitization in fitting rooms.
Contactless bra fittings and lingerie styling sessions are available, as well as contactless beauty appointments where we can recommend products that best suit your needs.
Some of the services that may be temporarily unavailable are beauty applications, skin care, and specialized services like brows, prosthesis fittings, ATMs and water fountains.
Styling remains an essential way we help you feel good and look your best. As our stores reopen, we will evolve the way we offer personalized service. We'll provide in-store styling services through contactless consultations, including style and fit expertise. We'll also offer virtual styling appointments and use digital Style Boards to connect so you can still get the best service and experience without having to visit a store.
We love hosting special events for our customers in our stores to showcase our products and services. During the pandemic, we've been finding ways to engage with you virtually through Instagram and other social media. We're going to keep finding new, innovative ways to provide safe and exciting shopping experiences.
We're known for our friendly approach to returns, and we're happy to be able to continue to serve you by taking your returns.
Because everything is slowing down a little these days so we can stay safe, we're making a few temporary changes to returns.
Returns will need to be made at specific locations in our stores. There will be signs pointing you in the right direction.
In addition to training our employees about environmental cleaning and sanitization, hand hygiene and healthy habits, we're conducting employee health screenings, including temperature checks before every shift.
We're also directing employees to stay home if they don't feel well. If there's a chance they've been exposed to COVID-19, we're requiring them to self-quarantine for 14 days.