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Store Services

About Nordstrom NYC services.

Nordstrom Services
We offer a range of services to make shopping fun, fast and convenient so you can shop on your terms (including many services that connect in-store and online shopping).

Easy Order Pickup & Returns

Enjoy the convenience of online order pickup at our new flagship—or pick up your order at any of our six locations across Manhattan, including Nordstrom Local and Nordstrom Rack.

Plus, at Nordstrom NYC, we offer:

  • Extended Pickup & Delivery Hours
  • Curbside Pickup
  • Same-Day Delivery
  • Express Returns

Fast & Easy Alterations

We're committed to being the go-to destination for all your alterations needs. From a quick fix to updating an entire garment—we do it all, thanks to our team of professional tailors, the largest in the nation.

Enjoy:

  • Hems in about an hour
  • Alterations to your own pieces
  • Drop-in appointments and online booking

Styling Help in Store & Online

Get everything from a little style advice to a complete wardrobe revamp with one of our stylists. Appointments are fast, fun and free—and can be booked online. Our new Stylist Lounge is a dedicated space to meet and discuss your needs one-on-one with our experts. And our "connected" fitting rooms make getting help or a different size as easy as pressing a button. Plus, you can get fashion advice on the go through the Looks feature on the Nordstrom app.

Gift Wrapping

Enjoy the convenience of having almost any gift you purchase (or bring in!) wrapped for $8, plus the cost of the wrapping paper. You can choose from a selection of beautiful handcrafted paper, ribbon and tissue from Paper Source, then have your item wrapped by one of our "gift-wrap certified" experts. Or you can choose your paper and wrap it yourself at our wrapping station. We even offer a wide selection of cards. And don't forget—our signature boxes are free with your purchase.

Beauty Services

Indulge yourself on our immersive, interactive beauty floor featuring wellness, hair care, beauty tools and services from your favorite brands.

Shoe Repair

Bring in your shoes or leather goods to be repaired or refurbished by our experts. We'll take a look and offer options and timelines.

Kids' Shoes Digital Measuring

We make finding the right size for quickly growing feet fast and easy with our digital measuring tool.

Maria Tash Piercing

Renowned for her innovation in piercing, Maria Tash has developed a technique through which each client's personal style, complexion and anatomy guide a bespoke curation of jewelry to best flatter the wearer. Shop our fine jewelry collections and experience luxury piercing together in one outing.

Piercing services are available on selected days and you must be over 18, or have a guardian present. Just call our Fine Jewelry department at 212.295.2000, ext. 1290, for more information and to speak with a specialist for available times.

Personalization Studio

Here you can personalize almost anything in our store with a variety of monogramming and personalization options. Just chat with our specialists, who can help you choose your options, determine the cost, then make your purchase a signature piece. We also have limited-time personalization from brands throughout our store, including Monica Vinader, Converse and Tom Ford. Plus, you can get your Casetify phone case personalized.

Get the Nordstrom experience a little closer to home. Our convenient service hub for easy online order pickup and returns, express alterations and more is now open to serve you in the West Village and on the Upper East Side.